Privacy Policy

1. Introduction

Pinnacle Promotions USA LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pinnaclepromotionsusa.com (the "Site") or use any services offered through it.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Scope of the Policy

This Privacy Policy applies to all users of our website, www.pinnaclepromotionsusa.com, and any services offered through it. It covers how we collect, use, and share information obtained through your interaction with our Site, regardless of how you access or use it.

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information directly from you:

• Full name
• Email address
• Postal address
• Phone number
• Payment information
• Account credentials
• Any other information you choose to provide

3.2 Usage and Analytics Data

We automatically collect certain information about your device and how you interact with our Site, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website
• Clickstream data

4. How We Collect Information

We collect information through various methods, including:

• Direct interactions: When you create an account, place an order, fill out a form, subscribe to a newsletter, respond to a survey, or communicate with us.
• Automated technologies: As you navigate through our Site, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
• Third-party sources: We may receive information about you from third-party partners, such as business partners, analytics providers, and advertising networks.

5. How We Use Your Information

We may use the information we collect for various legitimate business purposes, including to:

• Provide, maintain, and improve our Site and services
• Process and fulfill your orders and transactions
• Create and manage your account
• Send you transactional notifications and service-related communications
• Respond to your inquiries, comments, or concerns
• Send you marketing and promotional communications (with your consent where required by law)
• Analyze usage patterns and trends to enhance user experience
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with our legal obligations
• Enforce our terms, conditions, and policies

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we collect and process your personal information based on one or more of the following legal grounds:

• Performance of a contract: We need to process your information to perform our contractual obligations to you.
• Legitimate interests: We process your information for our legitimate business interests, such as improving our services and providing a secure environment.
• Consent: We process certain information based on your explicit consent.
• Legal obligations: We need to process your information to comply with relevant laws.

7. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or access all of its features.

We use the following types of cookies:

• Essential cookies: Necessary for the basic function of the Site.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality cookies: Enable us to personalize content for you.
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed to display advertisements relevant to your interests.

8. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions.
• Legal requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With your consent: We may share your information for any other purpose disclosed to you with your consent.

We do not sell, rent, or lease your personal information to third parties without your explicit consent.

9. International Data Transfers

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there. Your submission of such information represents your agreement to that transfer.

For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your personal information.

10. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information, including:

• Using industry-standard encryption technologies when transferring or receiving personal information
• Implementing access controls and authentication procedures
• Regularly reviewing our information collection, storage, and processing practices
• Restricting access to personal information to our employees, contractors, and agents on a need-to-know basis

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete your personal information from our systems or anonymize it.

12. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information that we hold.
• Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You may request the deletion of your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You may request a copy of the personal information that you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

13. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• The right to know what personal information we collect about you and how we use and disclose it
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt-out of the sale or sharing of your personal information
• The right to limit the use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

In accordance with California's "Shine the Light" law, California residents may also request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

14. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

15. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site after we make changes is deemed to be acceptance of those changes.